The practice has a ZERO Tolerance Policy.
If a patient or relative is violent or abusive to any of the practice staff or other persons on the practice premises they will be called upon to leave immediately – if they do not comply the Police will be called. Whilst we endeavour to understand reasons for frustration, violence or abuse will not be tolerated by any staff member. In most cases it will be deemed to constitute a breakdown in the patient / practice relationship and the patient can expect to be removed from the practice list and the PSNI & SHSSB informed.
